Work Model Onsite
Job Description:
As a Senior Telecom Engineer, you will be responsible for maintaining all in-house voice systems. This includes designing, installing, configuring, upgrading, diagnosing, repairing and optimizing telecommunications systems, call centers, contact centers and voice networks. This person also analyzes and resolves telecommunications circuit and system issues in a timely and accurate fashion and assists all user needs. Senior level professional experience in all aspects of telecommunications and technology. Functions independently with minimal oversight and direction. May instruct and guide lower-level technical professionals.
Job Responsibilities:
- Manage and maintain telecom networks and infrastructure to ensure optimal performance and reliability Troubleshoot voice-network issues and provide timely resolution to minimize downtime
- Collaborate with cross-functional teams to define requirements and plan projects for telecom system enhancements Implement innovative technologies and features to improve voice and communications performance and efficiency Provide technical expertise and guidance to junior engineers and support staff
- Conduct system evaluations and recommend upgrades or enhancements to meet evolving business needs Ensure compliance with security and regulatory requirements for telecom systems
- Develop and maintain documentation and standard operating procedures for voice and collaboration systems Assists in creating and maintaining critical support documentation in the enterprise defined knowledge repository. Participates in the definition of enterprise standards, processes, and procedures
- Contributes information for the development of annual operational and capital budgets with a primary focus on equipment refresh and anticipated growth needed to support business needs
- Performs other duties as assigned
Required Skills & Experience:
- Experience in designing, implementing, and managing telecom systems, including Avaya, Cisco Call Manager, Genesys, and other third-party voice and collaboration systems
- Knowledge of telecom network architecture, protocols, and technologies Proficiency in troubleshooting and resolving network issues in a timely manner
- Expertise in implementing and optimizing telecom systems to ensure optimal performance and reliability
- Excellent communication and collaboration skills to work effectively with cross-functional teams, vendors, and stakeholders
- Strong project management skills to plan, execute, and deliver telecom projects on time and within budget
- Continuous learning and staying current on industry trends and best practices in telecom technology
- Experience in leading and mentoring a team of engineers in a telecom environment
- Demonstrated experience and success in leading and managing technology projects and teams, highlighting practical leadership skills in lieu of formal education qualifications
Preferred Skills & Experience:
- Five plus (5) + years of experience in healthcare applications and systems
Preferred Education:
- Bachelors in Telecommunications, Information Technology, or related field
Required Certifications & Licensure:
- -Relevant certifications such as CCNA, CCNP, Genesys certifications, or other related certifications in telecom and networking
- -Contact Center design, Cloud systems and knowledge